How Can We Help You?
Our support team is here to ensure you have the best experience with DIVA
Email Support
Get help via email
contact@diva.video
Response within 24 hours
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Frequently Asked Questions
How do credits work?
Credits are our virtual currency. 1 credit = $0.01 USD. Different features require different amounts of credits based on computational resources needed.
Can I cancel my subscription anytime?
Yes, you can always cancel your subscription. Your subscription will be cancelled at the end of the ongoing subscribed month, and you will retain access until that period expires.
What video formats are supported?
We support MP4, WebM, and MOV formats for export. Our editor works with all major video formats for import.
Is my content private?
Yes, all your content is private by default. We use encryption and secure storage to protect your creations.
Do I own the content I create?
Absolutely! You retain full ownership and rights to all content you create using DIVA.